Frequently Asked Questions
Frequently asked questions is all about answering the questions we get from our clients. We compile them and answer them to help you understand our services as you try to figure is we are a good fit for you.
Please review and let us know if you have additional questions, especially if your question is not included here.
Nope. We believe in welcoming our clients instead of taxing them for their goodwill of signing with us. And we believe our outstanding service will keep them as clients for a long time for our mutual benefit.
Nope!! Our fee does not vary whether receiving live checks or direct deposit.
Nope. We provide this at no charge to you. Nevertheless, if we are filing zero returns (no payroll in the quarter), we charge $30.00.
The fee is computed at the time of payroll processing, and an invoice created. We debit your account at the same time we debit for payroll taxes and direct deposit (if applicable).
Depending on your payroll schedule, we debit your account one business day before payday or on the actual payday.
2 days. We encourage you to process payroll at your earliest possible. 2 days is our standard, but we will still process direct deposits for payroll processed the business day before payday (Must be processed before 1 pm).
On a regular basis, NO. If pre-planned, YES – ask us for details.
No. We just roll your payroll to the next open period in your payroll schedule.
Overnight shipping within the western states is $10 to $15. Most of California is $13. Mid-West and Eastern US is between $15 and $25. We have plenty of ways to alleviate shipping costs. Ask us how when we speak on the phone.
We are humble and flexible enough to serve very small employers and capable to meet the demands of large companies with up to 20,000 employees.
We provide the same extra services as you would get from ADP or Paychex at much lower fees and better customer services.
Additionally, we stand out well above all others by how well we listen to you, how efficiently and how timely we serve you.
When you become our client, you have 100 days money-back guarantee for all processing fees. We believe that our service is the key to the reason we have had to honor this only 1 time since 2015 when we started the 100 days money-back guarantee. We will also help you with everything you need to set up service with any company of your choice.
If you need help at any given time (business hours), please call us at (949) 202-0078 and we will help you.
All AccuPay clients, regardless of size, receive free unlimited help or training. We are an extension of your business in terms of payroll processing.
Nope. Our fees are generally very low, and since we have to set up your payroll account, we do not have a free trial but we give you 100 days money back guarantee. Free trials are offered to “get you in” and once you are in, getting out becomes very hard.
These and a few others are just so large that they don’t get to know you and your business intimately. We have the same capabilities but our prices are much lower and we have superior customer service. See what our clients say.
Yes. We also provide all other services such as tax payments and tax filing, direct deposit (or live checks), etc just like regular employers.
Canceling your account is easy. You either call or email us and we will cancel your account. No obligation. We will need to know if you are closing shop (so we can pay and file all taxes, including year-end and W2s) or moving to another service so we can terminate your service including tax services and filing).
Nothing. We make your account inactive, terminate online access and keep your data safe. If you ever come back, we activate your account, update your payroll history (if necessary) and employees and carry on serving you.
Two (2) days. We encourage you to process payroll at your earliest possible. 2 days is our standard, but we will still process direct deposits for payroll processed the business day before payday (Must be processed before 1.00 pm).
Yes. For those of our clients who process their own payroll on our system, we provide as much training as they need. If we do the processing for you, no need to train you unless for reports retrieval.
We can process your payroll, or you can do it yourself. It all depends on either your business size or your wish.
Of course. We have sophisticated methods, so bring it to us and we can formulate it for you.
All your workers (employees and contractors) can be set up and paid in the same schedule. No need for separate setup or schedules. The setup happens in the back end, and our system is smart enough to exclude your contractors’ wages from Form 941 and Form 940 and from W2s. It produces 1099s for them at the end of the year.
Yes. Your payroll can be only for contractors if you do not have regular employees. Be sure you are not mis-classifying your employees as contractors. This mistake can get you in a lot of trouble with the government.
Yes. And the process to obtain a pay card is very easy and almost instant. See more information here.
Payroll Signup & Setup
Yes and no. You can fill out the forms online, but we still have to vet you to establish your business legitimacy. There is a lot of fraud in the payroll industry and we have a duty to protect ourselves and our clients. Here is the link to the payroll setup page.
No. We believe in welcoming our clients instead of taxing them for their goodwill of signing with us. And we believe our outstanding service will keep them as clients for a long time for our mutual benefit.
It depends on how big your company is, and how much historical data we have to add to our system. More specifically, the actual setup process for a small business (1-20 employees) can be completed in less than 3 hours.
Larger employers can take longer especially if there is a lot of historical data. In most cases, we are able to get our clients ready to process payroll within a day of receiving their setup information.
The more organized your information is, the less time it takes to setup.
Nope. Our payroll agreement is not a contract but a document that states our collective responsibilities, expectations and best practices. We offer 100-day money back guarantee. Our only weapon of keeping you on the hook is our outstanding service.
Payroll Software, Security & Updates
No. Our payroll system is web-based.
Of course. Our software is constantly being improved and updated and you will never be involved in the process. Updates are released at nights and on weekends to ensure minimal disruption.
Our system is as secure as that of ADP and Paychex. We are exposed to the same risks and we take proactive measures to secure our systems 24/7. We also use 256 bit SSL certificates, IP blocking technology and redundant firewall to protect your data.
The entire system is backed up every few minutes to minimize data loss. In case of Internet loss at the data center level, we can easily revert to a different data center seamlessly without you even noticing.
Sure. Depending on the arrangement we have with you, which depends on how simple or sophisticated your payroll is, we can give you access to our system to process your own payroll and create or retrieve your payroll reports.
No. That would be silly.
Yes. All your workers (employees and contractors) can be set up and paid in the same schedule. No need for separate setup or schedules. The setup happens in the back end, and our system is smart enough to exclude your contractors’ wages from Form 941 and Form 940 and from W2s. It produces 1099s for them at the end of the year.
Payroll Tax Filing Services & Year-End
Yes. We electronically file all your quarterly state and Federal tax returns on your behalf. Nothing is required of you for this to happen.
Yes, we electronically file all the relevant annual returns on your behalf, both state and Federal.
Yes. We electronically file all W-2s with the Social Security Administration.
We print, stuff and ship your employer and employee W2 copies and contractor 1099 copies to your office for distribution.
$0.00. We do not charge extra for quarterly or annual tax return filing
We charge a small fee for W2 filing with the Soaial Security Admin and shipping your employee and employer copies to your office.
Yes. We charge a small fee. Let’s discuss at your earliest convenience.